【5-Year Warranty】Our 1TB NVMe SSD come with a 5-year limited warranty and lifetime technical support. FANXlANG is a trustworthy storage product brand with more than 20 years of manufacturing ServiceresponseShippingShipping Policy: Orders ship within 24 hours on weekdays.
Important Notice: Once your order is confirmed, the system will process the shipment within a few minutes. Once the order is in the shipping process, it cannot be canceled. Please double-check your delivery details before placing the order to ensure accuracy.
1. Upon request, most of orders placed before 1pm EST can be shipped same day during weekdays from our US warehouse.
2. We only ship to the confirmed address, Tracking number is uploaded to orders.
3. Delivery time depends on destination and other factors, it may takes up to 3-8 working days. If you don't receive the item in 15 days, please contact us, we'll investigate and solve the delivery problem.
4. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to offerding or buying.
Payment1.We only accept PayPal. PayPal is the only online payment method we accept.
2.Payment must be made within 48hrs of the sale end time.
3.Non-Paying buyers will be reported.
ReturnWe provide 30 day return policy for products sold. If, for any reason, you are not satisfied with your purchases, full refund of the purchase (excluding the shipping expenses) can be applicable under the following circumstances:
All accessories must be unused; ALL accessory packages must be unopened.
All items must be intact and undamaged (except for defects in manufacturing).
Items must be in good conditions with all original accessories, manuals, and packing materials. Any missing parts or damaged items will result in rejection on the return.
In case of any defectives found, only defects in manufacturing are accepted as the reason of return.
No refund is given if defects are caused by misuse of buyers. Our customer service officers will gladly contact you for further arrangement upon your request.
All shipping cost thus generated is paid by the buyer.
Item returned must be received within 7 days after the receipt of the items. No refund and replacement is issued after this period.
Payment will be refunded as original currency only. We will not take responsibility for any loss due to exchange rate difference in the refund process.
Refunds will NOT include ANY shipping and handling fees. Any additional expenses (such as listing fees) will also be deducted from the refund.
In the case of return, please be sure to include ALL the original contents (including gift, packages and manuals). Any missing contents may result in rejection of the refund. Please also make sure that the return package is securely packed, and apply waterproof packing instruments wherever necessary.
Customer ServiceCustomer service online hours：
Monday-Friday: 9:00AM-18:00PM GMT+8
Saturday: 10:00AM-12:00PM GMT+8
We will reply to your email as soon as possible (please understand that we receive a large volume of emails and there are time zone differences).
If you have any questions, please give us a chance to resolve them. We understand your potential inconvenience and dissatisfaction, and we will handle it as quickly as possible and give you a satisfactory answer.
responseWe aim for 100% satisfaction.If you have any suggestions or response regarding our service, we are happy to listen and improve. Please feel free to contact us via seller message or email, including your ID and item number.
We appreciate your positive response and ALL 5 stars DSR score if you are satisfy with the transaction. Our system will automatically do the same for you by just a moment.
Please note that negative or neutral response doesn’t help us address issues. If you have any concerns, please contact our customer service team first, and we’ll do our best to resolve them.
