All Parts are tested and guaranteedagainst DOA. (Unless specifically listed otherwise). We offer a 30day warranty on computer parts. Internationally routed items arenon refundable. Items are shipped within 24 hours of payment excludingweekends. Defective parts may be returned for refund orreplacement. Returns should be sent to: All Systems Go, 7271 Wurzbach,Suite 115, San Antonio, TX 78240. Please check the listingcarefully. If you don’t see it in the picture, it is not part of thesale. ONLY UNOPENED SOFTWARE MAY BE RETURNED FOR A REFUND.Drivers not included unless specifically listed. We do offer discountsfor multiple purchases. Contact us for rates.We offerprearranged local pickup on our items.All Hard Drives are professionally erasedand tested good. Internal "SMART" diagnostic says the overalldrive heath is good. HDD Picture is asample.